Vessel Hotel Development Co., Ltd. Vessel Hotels won first place in the “J.D. Power 2024 Hotel Guest Satisfaction Survey (SM)” Trophy presentation ceremony held

[Vessel Hotel Development Co., Ltd.] Vessel Hotels wins first place in the “J.D. Power 2024 Hotel Guest Satisfaction Survey (SM)” Trophy presentation ceremony held ​ Image
URL: Vessel Hotel Development Co., Ltd. Press release: March 24, 2025 Vessel Hotels wins first place in “J.D. Power 2024 Hotel Guest Satisfaction Survey (SM)” Trophy presentation ceremony held Highest rating in the “price” factor. This is the third time that Vessel Hotels has been awarded first place.
https://prcdn.freetls.fastly.net/release_image/88956/15/88956-15-4ac43b7963289b45f9401c1751e8fe98-2000×1333.jpg Image left) Mr. Koji Yamamoto, President and Representative Director of J.D. Power Japan Co., Ltd. Image right) Vessel Hotel Development Co., Ltd. Representative Director and Vice President Takashi Suda Vessel Hotels (VESSEL Hotel Campana, Vessel Hotel, Vessel Inn, REF by VESSEL) is operated by Vessel Hotel Development Co., Ltd. (Head Office: 3-4-27 Minamihonjo, Fukuyama City, Hiroshima Prefecture, President and CEO: Yoshiro Seo, hereinafter referred to as Vessel Hotels), which operates the hotel business nationwide with the vision of “Love you, your family, and the city.” HOTELS (four brands subject to evaluation) are J.D. Power Japan Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director and President: Koji Yamamoto, hereinafter referred to as J.D. In the “Midscale Hotel Category” of the “J.D. Power 2024 Hotel Guest Satisfaction Survey (SM)” announced by “J.D. Power”, we were awarded 1st place in customer satisfaction (tied for 1st place). In response, a trophy presentation ceremony was held on March 13, 2025 (Thursday) at our headquarters in Fukuyama City, Hiroshima Prefecture. In response to this result, Takashi Sugata, Representative Director and Vice President of Vessel Hotel Development Co., Ltd., commented as follows. “We have been rated number one in customer satisfaction. We are very honored to receive such a wonderful award. This result is the result of everyone’s efforts on a daily basis. Although there are still many challenges to overcome, we will continue to work to improve the level of service to our customers so that they will be satisfied.” He expressed his enthusiasm for the future. Mr. Yamamoto said,
“Congratulations on being number one in customer satisfaction.Vessel Hotels received the highest rating in the “price” factor out of seven factors. Our strength is that we provide great value to our customers at reasonable prices. While steadily developing our strengths, I look forward to continuing to listen to our customers and work together as a company to make improvements. ” I received a congratulatory message. ■ Source J.D. Power 2024 Hotel Guest Satisfaction Survey. Targets hotel brands with a maximum guest room area of ​​15 square meters or more and less than 20 square meters (until the previous survey, target hotel brands with a maximum regular price range of 9,000 yen or more and less than 15,000 yen, or a maximum price range of less than 9,000 yen and a maximum guest room area of ​​15 square meters or more) Based on responses from 3,407 people who stayed overnight in the past year. Tied for 1st place. Vessel Hotels Official Website
https://www.vessel-hotel.jp/ ■ About J.D. Power Headquartered in the United States, J.D. Power is an international marketing research company in consumer insights, advisory services, data and analytics. We have pioneered the use of big data, artificial intelligence (AI), and algorithmic modeling capabilities to capture consumer behavior and provide incisive industry intelligence about consumers. For more than half a century, J.D. Power has been engaged with customers, brands and products, and is trusted by the world’s leading companies in major industries to guide their customer-facing strategies. J.D. Power has offices in North America, Europe, and Asia Pacific. For more information about our business, please visit
https://japan.jdpower.com/ja. ■ Vessel Hotels operates 35 facilities nationwide under five brands: Vessel Hotel Campana, Vessel Hotel, Vessel Inn, REF by VESSEL HOTELS, and Lequ.
https://prcdn.freetls.fastly.net/release_image/88956/15/88956-15-f873c712398de4d01f468472f31221ba-159×173.jpg I love you, my family, and my city. For you alone and for your family. Breakfast to fuel your day. A room where you can relax. Smooth location. We want to deliver considerate services that make things “nice to have” here and now. We want you and your family to have a trip that will make you smile and make you want to come again. A hotel that is loved by you, your family, and this city. Vessel Hotels promises.