[Royal Holdings Co., Ltd.] “Richmond Hotels” awarded J.D. Power “No. 1 in hotel guest satisfaction ”!
Royal Holdings Co., Ltd. Press release: November 22, 2024 “Richmond Hotels” received J.D. Power “No. 1 in hotel guest satisfaction (midscale hotel category)”! Richmond Hotels, operated by RNT Hotels Co., Ltd. (Headquarters: Setagaya-ku, Tokyo, President: Kohei Motoyama), which is in charge of the hotel business in the Royal Group, is an international specialized organization for research and consulting on guest satisfaction. “J.D. Power” was announced by J.D. Power Japan Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and CEO: Koji Yamamoto, abbreviated as “J.D. Power”). We are pleased to announce that we have been awarded the “No.1 Hotel Guest Satisfaction (Mid-Scale Hotel Category)” *¹ in the 2024 Hotel Guest Satisfaction Survey (SM).
https://prcdn.freetls.fastly.net/release_image/71323/380/71323-380-827f76f03a87d460dea9a0c709461f80-2041×2700.jpg J.D. Power is an international professional organization that has been conducting customer satisfaction research and consulting around the world for over 50 years. The evaluation will be based on the overall satisfaction score based on the degree of influence of the factors (factors). In this survey, Richmond Hotels ranked first in three factors: “Rooms,” “F&B,” and “Check-in/Check-out.” RNT Hotels Co., Ltd., which operates Richmond Hotels, is a hotel chain with 43 stores nationwide that cares about its customers, is particular about food, and pursues the best lodging experience. In recent years, we have been gradually renewing our breakfast menu under the concept of “a breakfast that makes your mind and stomach happy.” In addition, on December 1st we will open “Richmond Hotel Sapporo Odori” and “Richmond Hotel Obihiro Ekimae”, and on December 28th we will open “Richmond Hotel Sendai” as hotels that will provide the best accommodation experience for leisure and business trips. We are planning to reopen. Richmond Hotels will continue to provide services that satisfy customers visiting from Japan and overseas, and aim to be a “hotel that is friendly to people and nature, and that constantly evolves for our customers.” *¹ J.D. Power 2024 Hotel Guest
Satisfaction Survey. Hotel brands with maximum guest room area of 15 square meters or more but less than 20 square meters are eligible. Based on responses from 3,407 people who stayed overnight in the past year. Tied for 1st place. https://japan.jdpower.com/ja/awards About J.D. Power Headquartered in the United States, J.D. Power is an international marketing research company in consumer insights, advisory services, and data and analytics. We have pioneered the use of big data, artificial intelligence (AI), and algorithmic modeling capabilities to capture consumer behavior and provide incisive industry intelligence about consumers. For more than half a century, J.D. Power has been engaged with customers, brands and products, and is trusted by the world’s leading companies in major industries to guide their customer-facing strategies. J.D. Power has offices in North America, Europe, and Asia Pacific. For more information about our business, please visit https://japan.jdpower.com/ja Please see. Click here for the press release issued by J.D. Power. “J.D. Power 2024 Hotel Guest Satisfaction Survey (SM)”
https://japan.jdpower.com/ja/press-releases/2024_Japan_Hotel_Guest_Satisfaction_Index_Study
https://prcdn.freetls.fastly.net/release_image/71323/380/71323-380-3ad8fa7d32b03079eae0ed8e444e0b35-1900×800.jpg The photo is an image of the Richmond Hotel 〈Operating company information〉 ・Company name: NT Hotels Co., Ltd. ・URL:
https://rnt-hotels.co.jp/ ・Established: April 2004 ・Location: 1-34-6 Sakurashinmachi, Setagaya-ku, Tokyo ・Representative: Kohei Motoyama, Representative Director and President ・Business content: Operation of “Richmond Hotel” etc. For reservations common to each hotel (reception hours 9:00-21:00) 050-3183-0414
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