Investigate reviews of 3 capsule hotel chain brands! What services received high ratings from users?

Investigating reviews of 3 capsule hotel chain brands! What services received high ratings from users? ​
mov Co., Ltd. Press release: December 19, 2024 Investigate reviews of 3 capsule hotel chain brands! What services received high ratings from users? A thorough investigation of approximately 3,400 reviews of [Nine Hours / First Cabin / Safe Accommodation]! mov Co., Ltd. (Representative Director: Makoto Watanabe, Headquarters: Shibuya-ku, Tokyo, hereinafter referred to as mov), which operates the AI ​​store support SaaS “Mousou.com”, has released a report using the analysis function of “Mousou.com”. In this survey, we will inform you of the brands with the highest average number of reviews, the brands with the highest average ratings (number of ★), the brands with the highest ratio of foreign language reviews, and the keywords that are often used for each brand.
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-1667d4a16f3ed87f87d74803da85e15c-1813×1020.jpg View the report in detail (free) ​ ■ Survey target of this report This research was conducted on 3,412 reviews of three capsule hotel chain brands. • nine hours (nine hours Co., Ltd.): 11 stores • First Cabin (First Cabin HD Co., Ltd.): 10 stores • Anshin Oyado (Sanza Co., Ltd.): 4 stores (*Stores targeted for the survey are selected at random) ■ “Nine Hours” has the most reviews, and “Anshin Oyado” has the highest average rating
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-004e78f2824aedad4050c81b167d6abf-1813×1020.jpg This scatter chart calculates the “number of reviews per store” and “average rating (number of ★)” for the three brands surveyed. The brand with the most reviews per store was “Nine Hours” with 192.2 reviews, and the brand with the highest average rating (number of ★) was “Anshin Oyado” with 4.11 stars. ■ At “Secure Accommodation”, nearly half of the scores are ★5
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-3dcc59ac4a47dfb86dabf56fae2e2b1a-1813×1020.jpg This graph calculates the “breakdown of ratings (number of ★)” for the three brands surveyed. Among the three brands, “Anshin Oyado” has the highest average rating, with 49.5% of the hotels receiving 5 stars, which is nearly half of the scores. ■ “Anshin Oyado” uses many keywords related to “free lounge service”
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-17f4f22d1f90b27dd49a58eea83f1126-1813×1020.jpg This table ranks the keywords that are used the most in reviews for each of the three brands, and calculates the percentage of keywords used in a positive context (positive rate). “Anshin Oyado,” which has the highest average rating, ranks with many keywords related to free services at the lounge, such as “free,” “service,” and “drinks.” View the report in detail (free) ​ ■ Investigate differences in evaluations between brands using keywords by category
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-e5f1a9de4e2713f3c9d27bbbc1326c98-1813×1020.jpg This table focuses on keywords related to “facilities/equipment” and examines the differences in the “number of times each keyword is used per store” and “proportion of use in a positive context.” ・Nine Hours The number of times the keyword “amenity” was used was higher than other brands, and many people were satisfied with the “abundance of amenities and cleanliness.” ・First cabin The keyword “bathhouse” was used more often than the other two brands, and the positive rate was high at 91%. In actual reviews, many people said, “I was able to relax and relieve my fatigue in the large public bath.” ・Safe accommodation Keywords such as “lounge” where you can enjoy free drinks and light meals, and “bathroom” with a sauna have high usage frequency and positive rate. The report also investigates keywords related to “customer service,” “store interior,” “location,” “price,” and “operation.” Please download and check it out. View the report in detail (free) ​
What is “Word of Mouth.com” that turns review sites into “more” sales Image
URL: https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-c79d6c946af40512c43d5f6a8da7d52b-968×775.png Review.com is a “collective management tool” for review sites that converts domestic and international review sites into “more” sales. We help you improve your store by leveraging word-of-mouth information and increase the number of customers you attract from Google Maps and word-of-mouth sites. It is widely used regardless of industry, including restaurants, commercial facilities, and retail stores, as well as collaboration with local governments.
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-aa57b4151816aeb58dbb445498df4645-653×820.png ＜Features of Review Com 1＞ Cooperation with 19 sites! Centrally manage store information, menus, products, and posts Reviews.com works with 19 supported domestic sites, and by updating store business hours, menu information, etc. as master data, you can automatically update store information on each site at once.
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-58020bf1e455c2734dec454ac27b62a5-613×832.png Centrally manage reviews! AI supports analysis and reply AI analyzes the aggregated reviews and allows you to analyze the latest trends such as review details and number of ★s. AI also supports replying to reviews, allowing for smooth communication with customers.
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-1609ff35b92a89f3c9c8649c341dd5f0-650×832.png Inbound support too! MEO measures utilizing the latest information and know-how It is the only tool in Japan that allows you to centrally manage and operate Google Maps and popular reviews, which are important for inbound tourism measures. In addition, mov, which provides word-of-mouth.com, operates one of Japan’s largest
comprehensive inbound media outlets, “Visit Labo,” and utilizes its extensive knowledge and know-how to support MEO measures.
https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-9c48cc23f36ac16ae5f7aa0beb597e2d-2481×1749.jpg View more details on Reviews.com ​ What is Japan Lab, the industry’s largest inbound business media? Image
URL: https://prcdn.freetls.fastly.net/release_image/24246/712/24246-712-6aa21ba251da670772025d1c79185a8a-1200×652.png Visit Japan Lab is one of the industry’s largest inbound business media outlets that provides daily news and data on foreign visitors to Japan for inbound managers and inbound marketers. At the same time as distributing various inbound-related data such as the number of foreign visitors to Japan by nationality, entry/exit route
information, and the inbound situation by prefecture, we also provide daily news such as “Government policies and trends” and ” We distribute various articles such as “Information on subsidies related to inbound tourists” and “Know-how on countermeasures for inbound tourists”. Learn more about the Japan Lab ​ [Company Profile] Company name: mov Co., Ltd. :break-all;”
target=”_blank” rel=”nofollow ugc noopener”> Corporate site ) Address: 4F Yamaguchi Building, 3-17-4 Shibuya, Shibuya-ku, Tokyo
Representative: Makoto Watanabe Established: September 2015 Business details: ・Unified customer attraction platform for stores “ ” operation ・Business news media centered on MEO/word of mouth marketing “ ” operation ・Membership site where you can learn about the management and know-how of review sites “ ” operation ・The industry’s largest inbound business media ” ” operation ・Information request site specializing in inbound measures “ ” operation ■ Inquiries regarding this release pr@mov.am