[Actors LLC] Launched “Omotenashi Cast”, a service that solves the shortage of human resources due to increased inbound demand!
Actors LLC Press release: January 28, 2025 We have launched “Omotenashi Cast”, a service that solves the shortage of human resources due to increased inbound demand! A new service that matches hospitality professionals with “language skills,” “hospitality skills,” and “flexible coordination skills” to inbound sites Image
URL: https://prcdn.freetls.fastly.net/release_image/145169/10/145169-10-5b5acc6d64542ccfa1263a20b1d8144b-1920×1080.png In recent years, as tourism demand has been on a recovery trend worldwide, inbound demand is expected to expand again in Japan. In particular, with international events and tourism promotion measures taking place across the country, including EXPO 2025 Osaka/Kansai Expo, which will be held in 2025, there is an urgent need to secure staff who can speak foreign languages. In response to these
circumstances, Actors LLC (Headquarters: Shibuya-ku, Tokyo,
hereinafter referred to as the “Company”) has hired “Omotenashi Cast”, hospitality staff with “language skills,” “hospitality skills,” and “flexible response skills.” We have started a service that matches companies and organizations nationwide. The feature is that
multilingual customer service and guidance can be smoothly introduced only at the required time and period. Click here for
inquiries What is “Omotenashi Cast”? “Omotenashi Cast” is “professional human resources who support foreign visitors to Japan to fully enjoy Japan by making full use of multilingual support and customer service skills, based on the Japanese spirit of hospitality” . Specifically, we have many staff members with the following characteristics: 1. TOEIC score of 900 or above / Study abroad experience in an English-speaking country ・Can speak English, including technical terms, and understands the cultural background of each country ・We also have staff who can speak languages other than English, such as Asian and European countries. 2. Embodiment of the spirit of hospitality – Participate in hospitality training developed by our former flight attendants (international and domestic flight attendants) ・Learn deeply about Japanese hospitality culture and be able to provide flexible hospitality that is tailored to the customer’s situation ・Flexible response to unexpected problems and multinational guests 3. Deep understanding of Japanese culture ・Introducing a variety of content such as history, traditional performing arts, food culture, and local events in an
easy-to-understand manner ・Tourism resources can be delivered to guests as “stories” 4. Age group: 19 to 65 years old ・A wide range of people are enrolled, from students with young sensibilities to veterans with rich life experience ・Select the most suitable cast according to the characteristics of the guest and project Inbound sites where “Omotenashi Cast” is active Inbound site Business details Expected effects Travel agency/tour operator Supports the planning and operation of high-value-added tours and handles itinerary management and guide duties in multiple languages Flexibly respond in multiple languages to sudden requests and troubles, increasing tour brand power Hotels/Inns Perform check-in/check-out and in-house guidance in multiple languages as a front desk or concierge Smooth reception and high-quality guidance improves stay satisfaction and improves word-of-mouth ratings Tourist attractions/theme parks Responsible for multilingual guides at facility tours and attractions, providing easy-to-understand explanations of history and cultural background Increasing the satisfaction level and length of stay of foreign guests by providing not just tourist information but also guides with stories Restaurant Introducing the characteristics of dishes and ingredients in multiple languages, and providing customer service tailored to overseas guests Achieving the “hospitality” that only a restaurant can provide, increasing customer spend and customer satisfaction Factory tour/experience facility Explaining the manufacturing process and product development story in multiple languages and promoting the company brand to overseas business partners and tourists By directly conveying brand value, the trust level of overseas customers increases and contributes to business expansion Local government/DMO Responsible for multilingual support at tourist information centers and event management staff for international conferences and festivals Smooth operations and high-quality hospitality give a good impression of the area and increase the number of repeat tourists Traditional culture experience facility Provide interpretation and support during experience programs and introduce Japanese culture in a way that is easy for foreign guests to understand Make it easier for overseas guests to deeply understand special experiences unique to Japan and leave them in their memories Other general hospitality industry Active as multilingual staff during seasonal events and special campaigns Able to flexibly respond to sudden increases in demand and maintain customer service quality Service features 1. Easy online matching Clients only need to submit their desired work content (interpreter, guide, customer service, operational support, etc.), period, and skill requirements, and our carefully selected Omotenashi Cast will be selected. Presented as. We cover a wide range of projects, from short-term/spot to long-term projects. 2. High level of hospitality and cultural understanding All cast members have learned Japanese customer service manners and cultural background, and are able to communicate effectively to convey the “good things about Japan” to foreign visitors to Japan. is. 3. Reducing the burden on companies and organizations Since we can deploy human resources only when needed, without having to hire them all the time, it leads to cost reductions in terms of language education and personnel expenses. Starting recruitment of companies and organizations seeking “Omotenashi Cast” We have started recruiting strategic alliance contracts with companies and organizations aiming to further capture inbound demand in the future. If you are interested in matching with “Professional personnel who support foreign visitors to Japan to fully enjoy Japan by making full use of multilingual support and customer service skills, based on the Japanese spirit of hospitality” If you are a company or organization nationwide, please contact us using the form below. We will set up a meeting with the person in charge. Click here for inquiries Flow of matching 1.
Inquiries/requirements hearing We will ask you about the job content, period, and required language skills by phone, email, or online consultation. 2. Presentation of cast candidates We will select Omotenashi Cast that meets your requirements from our database and present their profiles and achievements. 3. Meeting/final adjustment We will discuss specific operating details, schedules, costs, etc. through online interviews and emails. 4. Implementation
start/follow-up Cast members go to the site and carry out work. We will also follow up from time to time to accommodate adjustments or additional requirements as necessary. *Matching will be completed in as little as 2 weeks and you will be able to start implementing it. Contact Us Actors LLC In charge of Omotenashi Cast Division Inquiry
form: https://precious-pancreas-529.notion.site/1883d8acff3380c0a46cddf09e2c356d?pvs=105
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