“Hotel Okura” was awarded first place in overall satisfaction in the upper upscale hotel category of “J.D. Power 2024 Hotel Guest Satisfaction Survey (SM)”

Hotel Okura ranked first in overall satisfaction in the upper upscale hotel category of the J.D. Power 2024 Hotel Guest Satisfaction Survey (SM) ​
Okura Hotels & Resorts Press release: November 28, 2024 “Hotel Okura” was awarded first place in overall satisfaction in the upper upscale hotel category of “J.D. Power 2024 Hotel Guest Satisfaction Survey (SM)”
https://prcdn.freetls.fastly.net/release_image/5118/1992/5118-1992-9c6e858a5e924ea99cc161bd3dfde69c-861×587.png Clockwise from top left: Hotel Okura Tokyo Bay, Hotel Okura Kobe, Hotel Okura Fukuoka, Hotel Okura Kyoto Okazaki Bettei Okura Hotels & Resorts, a hotel group operated by Okura Nikko Hotel Management Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and CEO: Kikuhiko Okura), a subsidiary of Hotel Okura Co., Ltd. and a hotel management company, operates 11 hotels in Japan. The accommodation facility is “Hotel Okura” and is operated by J.D. Power Japan Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Yamamoto), an international specialized organization for customer satisfaction research and consulting. We are pleased to announce that we have been awarded first place in overall satisfaction in the upper upscale hotel category in the “J.D. Power 2024 Hotel Guest Satisfaction Survey (SM)” announced by Koji Koji. This year, of the four brands surveyed in this category, “Hotel Okura” ranked first with 776 points. Of the seven items that measure overall guest satisfaction, “Hotel Okura” measures five factors: “F&B,” “Rooms,” “Rates,” “Hotel Facilities,” and “Check-in/Check-out.” It has received the highest rating. [11 domestic hotels surveyed] The Okura Tokyo Hotel Okura Kyoto Hotel Okura Tokyo Bay Hotel Okura Kyoto Okazaki Bettei Okura Academia Park Hotel Hotel Okura Kobe Okura Chiba Hotel Hotel Okura Fukuoka Hotel Okura Niigata Hotel Okura JR Huis Ten Bosch Okura Act City Hotel Hamamatsu Okura Hotels & Resorts, which includes the 11 properties surveyed as “Hotel Okura,” is a group that operates hotels both domestically and internationally. In order to welcome each guest with hospitality rooted in the spirit of “kindness and harmony,” we have inherited the “Best A.C.S.” (Best Accommodation) from Hotel Okura Tokyo (currently The Okura Tokyo), which was founded in 1962. We aim to create an international hotel that can deliver excitement to customers all over the world by honing the standards of “Cuisine: the best food, Best Service: the best service.” Once a year, a survey is conducted targeting hotel groups and chains across Japan*1 to find out their level of satisfaction with the hotels they have stayed at in the past year. This is the 18th time this event has been held. Starting this year, we will review the definitions of the categories, and based on the area with the largest number of guest rooms in each hotel, we will look at the following: “Upper Upscale Hotel Category,” “Upscale Hotel Category,” “Upper Midscale Hotel Category,” “Midscale Hotel Category,” and “Economy Hotel Category.” The hotel is divided into five categories and measures guest satisfaction in each category. *1 A brand that operates 10 or more buildings in Japan under a unified brand name, has a total number of rooms of 1,500 or more, and has met a certain sample size based on a preliminary survey. Hotel Okura Co., Ltd. was established in 1958 and opened its flagship hotel, Hotel Okura Tokyo, in 1962. Capitalized at 3 billion yen, with the slogan “Best A.C.S.” (A: Accommodation, C: Cuisine, S: Service = best facilities, best food, best service), currently owns hotel business and hotel-related business companies.・We operate a wide range of businesses, including management and consulting related to hotel business (development and operation). Our company has built a high-quality global network not only within Japan but also with countries overseas. Okura’s hospitality, which combines the meticulous attention to detail of Japanese culture with the functionality of Europe and America, provides a relaxing and comfortable space and time for people all over the world. Currently, Okura Hotels & Resorts operates three brands: Okura Heritage, Okura Prestige, and Hotel Okura, and Nikko Hotels International operates three brands: Grand Nikko, Hotel Nikko, and Nikko Style, and seven brands including Hotel JAL City. Through its subsidiary Okura Nikko Hotel Management Co., Ltd., the company operates a total of 81 hotels, 53 in Japan and 28 overseas, with a total number of guest rooms. It operates 24,190 rooms. Additionally, we rebuilt the Hotel Okura Tokyo main building, which opened in 1962, and opened a new flagship hotel, The Okura Tokyo, in September 2019. (As of November 1, 2024)