Reiwa Travel Co., Ltd. Travel app “NEWT” receives No. 1 travel booking app satisfaction rating from Japan’s largest smartphone app media, “Applib”
Reiwa Travel Co., Ltd. Press release: July 2, 2025 Travel app “NEWT” receives No. 1 travel booking app satisfaction rating from Japan’s largest smartphone app media “Applib” We are pleased to announce that the smart, cost-effective travel app “NEWT” operated by Reiwa Travel Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; CEO: Takaya Shinozuka) has been ranked No. 1 in customer satisfaction for travel booking apps in a survey conducted by Applib, Japan’s largest smartphone app media, based on customer ratings on the App Store and Google Play. This survey compares and ranks customer ratings on the App Store and Google Play for apps with both hotel and package tour booking functions. As a result, among apps with hotel and package tour booking functions, “NEWT” received high ratings of 1st place on iOS and 2nd place on Android, and was ranked 1st overall in satisfaction.
https://prcdn.freetls.fastly.net/release_image/77082/203/77082-203-9c8558093b16b11f67e4a2f1ad7a5cfe-1600×840.png ■ Background to achieving No. 1 satisfaction rating In this survey, we compared and ranked customer ratings on the App Store and Google Play for travel apps that combine “hotel booking functionality” and “package tour booking functionality.” As a result, NEWT received high ratings of 1st place on iOS and 2nd place on Android, taking first place overall. Here are some of NEWT’s strengths that explain why. 1. Everything can be done with just a smartphone. “Easy” travel booking Everything can be done within the app, from reservations to itinerary management, e-tickets, and checklists of things to do before traveling. The UI/UX is optimized for smartphones and is designed to be intuitive even for those who are new to travel apps. Many people have said that the comparison function using photos, reviews, and maps makes it easy to choose. We provide a smooth and reliable experience from preparation to the day of your trip. 2. Lowest Price Guarantee. “Great value” package tours By reflecting the fixed costs reduced through digitalization in the tour price, we have achieved “real value” that is greater than other companies. With the lowest price guarantee*, you can make your “desire to go” come true at a better price than anywhere else. In addition, NEWT points, which can be used for your next trip at 1 point = 1 yen, are also popular. * Conditions apply, such as same dates and same conditions. 3. You can always rely on us. “Reliable” chat and travel concierge support We have an in-app chat that can handle anxiety before departure and troubles on the spot, and a travel concierge that can customize your itinerary. Many people say that we can trust you with last-minute changes and sudden troubles because of our polite and prompt response. 4. Choose from over 100,000 tours. A wide selection to choose from NEWT offers over 100,000 overseas package tours. With a wide range of options, from the classics to hidden gems, you’re sure to find a plan that’s perfect for the country, time, and budget you want to visit. And to meet the needs of customers who want more freedom in their travels, we’ve made it possible to book individual accommodations and hotels, both
domestically and overseas, further expanding travel options. The abundance of options available to meet the diverse needs of travelers is a major strength of NEWT. 5. Support for a comfortable travel experience with AI NEWT is also working to improve the experience using AI, and recently released the automatic travel plan generation function “Travel Planner (Beta)”. Based on the tour information in NEWT, AI will suggest optimal itineraries, reducing the stress of the travel planning phase. This will further improve the quality of the “selection” experience and make decision-making smoother. ▶ Click here for travel planner: https://www.reiwatravel.co.jp/news/250617 ▶ Click here to see how NEWT is using AI:
https://note.com/reiwatravel/n/nb0c35342ace6 Through these efforts, NEWT has gained support from many customers by making travel reservations “easy, affordable, selectable, and secure,” leading to this high rating. Click here for details of the survey results: https://app-liv.jp/articles/154794/ ■ What is Aplib Since the service began in 2012, it has reviewed a total of approximately 70,000 apps and grown into one of Japan’s largest app-specialized media. It provides a wide range of information about apps so that all smartphone users can live a more comfortable and enjoyable life. ▶ Appliv official website: https://app-liv.jp/ ■ Research overview ・Selection conditions: App Store Free TOP100 Google Play Free TOP45 and “Travel Tour” search results Top 5 companies by total transaction amount in “Annual transaction amount of major travel agencies (FY2024)” by the Japan Tourism Agency ・Function requirements: Apps with hotel and package tour booking functions ・Survey target:
Agoda/ANA/AirTrip/HIS/Expedia/Kinki Nippon Tourist/Jalan/JAL/JTB official /Skyticket/ Travel/NEWT/Hankyu Travel International/ /Rakuten Travel ・Exclusions: Only available on one OS, pre-orders made through external services, points exchange, sold by external travel agencies Including agencies ・Survey commissioned by: Applib (No. 1 travel booking app satisfaction survey) – Rating collection date: June 18, 2025 (number of store reviews and average rating obtained simultaneously) – Research method: Apps with more than 500 store reviews were extracted and ranked fairly for iOS and Android – Calculation method: OS ranking is converted into points, and the overall ranking is based on the lowest total score ◆Smart, profitable, travel app “NEWT” Web version overseas tour
https://newt.net/ Accommodation/Hotel https://newt.net/hotel App https://newt.net/app ◆Official LINE https://lin.ee/ZKchfbF ■Reiwa Travel Company Profile Reiwa Travel is a digital travel agency whose mission is to “design new travel” and to provide new travel
experiences and new social value. Since April 2022, we have been providing the smart, profitable travel app “NEWT”. We aim to maximize digital transformation in reservations and management operations in the travel industry and create social value through the travel experience. Name: Reiwa Travel Co., Ltd. Location: Shibuya Infos Tower 15F, 20-1 Sakuragaoka-cho, Shibuya-ku, Tokyo Representative: Representative Director Takaya Shinozuka Founding date: April 5, 2021 Business content: Travel agency business License: Type 1 Travel Agency (Travel Agency Registered by the Commissioner of the Japan Tourism Agency: No. 2123) Associations: Full member of JATA (Japan Association of Travel Agents), IATA (International Air Transport Association) certified agency Company website: https://newt.net/company “NEWT” brand page: https://newt.net/brand Official SNS ・LINE:
https://lin.ee/ZKchfbF ・X：https://x.com/newt_travel ・Instagram: https://www.instagram.com/newt_guide/ ・Threads:
https://www.threads.com/@newt_guide
・TikTok：https://www.tiktok.com/@newt_travel ・YouTube:
https://www.youtube.com/@newt_travel More information about this release *This email has been sent automatically, so please do not reply.
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