[Shiji Japan Co., Ltd.] [Introducing newly introduced hotels] “Shiji Enterprise Platform (PMS)” was introduced at the boutique hotel “HOTEL K5” (Nihonbashi, Tokyo) on October 1st ~ DX promotion Select Shiji aiming for ~
Shiji Japan Co., Ltd. Press release: November 19, 2024 [Introduction of newly introduced hotels] “Shiji Enterprise Platform (PMS)” was introduced at the boutique hotel “HOTEL K5” (Nihonbashi, Tokyo) on October 1 ~Selected Shiji to promote DX~ Shiji’s software solutions are used by over 91,000 hotels, 200,000 restaurants, and 600,000 retail stores in over 31 countries around the world. Introducing examples of service implementation
https://prcdn.freetls.fastly.net/release_image/113752/11/113752-11-a5f65e74d74be97921e05e4f743c601a-1986×1020.png Provides software solutions and support services mainly for the hospitality industry. A new era PMS* provided by Shiji Japan Co., Ltd. (Head office: Bunkyo-ku, Tokyo, Japan branch manager: Kiyoshi Sasamine), “Shiji Enterprise Platform” and “Shiji Infrasys POS” were adopted by the 1 Michelin star boutique hotel “HOTEL K5” (location: Chuo-ku, Tokyo, Director of Operations: Donna Joaquin) on October 1. Operation began on the day. Although Shiji’s system has been adopted by many major hospitality groups, this is the first time it has been implemented at a boutique hotel with fewer than 50 rooms in Japan. The hotel says that by introducing Shiji’s system, they want to promote DX and increase both CS (customer satisfaction) and ES (employee satisfaction). *Note PMS=Property Management System ・Shiji Enterprise Platform (PMS) The first fully enterprise-first, cloud-based hotel core system for the hospitality industry that goes beyond PMS. It is possible to integrate and manage a wide range of operations on one platform, including accommodation reservations, customer information management (CRM), POS systems, accounting processing, and inventory management. ・Shiji Infrasys POS It is a high-performance POS system that is cloud-based and can be used from mobile devices, tablets, computers, etc. It supports a wide range of operations such as order management, inventory management, reporting functions, and online payments, enabling efficient operations and data analysis. ▪️ About HOTEL K5 A boutique hotel that opened in February 2020. It is located in K5, a renovated historical building from the Taisho era that was built in 1923 as Japan’s first bank, and has been awarded a 1 Michelin star. With a total of 20 guest rooms, the hotel aims to be a simple, high-quality hotel that appeals to all five senses, with the theme of “coexistence with nature in the city.”
https://prcdn.freetls.fastly.net/release_image/113752/11/113752-11-d3c7fd0157de476fa7ce5e344c7b84b4-1500×1000.jpg Hotel exterior
https://prcdn.freetls.fastly.net/release_image/113752/11/113752-11-e51d83cc28ec60625c7bd1e2f00a53da-1500×1000.jpg ROOM TYPE: “Studio” It is also attracting attention because the interior design and product design were handled by a design unit led by CLAESSON KOIVISTO RUNE, a partnership of three Stockholm-based architects. Address: 3-5 Nihonbashi Kabutocho, Chuo-ku, Tokyo Complex Facility K5 2F -4F U R L： https://k5-tokyo.com/ ▪️ Comments from HOTEL K5 staff We received high praise for the ease of operation of the Shiji system and the responsiveness of our support staff. – Shiji’s system has excellent functionality in terms of customer information and security settings. The staff is extremely approachable, responsive to questions, and always willing to suggest best practices for maximizing the capabilities of the Shiji Enterprise Platform. (Donna)
https://prcdn.freetls.fastly.net/release_image/113752/11/113752-11-4367735be8c19312247451ebdacc8ba6-1800×1200.jpg Reception ・I was grateful that they understood what I wanted to do with Shiji’s system and suggested various ways to do it in terms of customer information and security settings. (Mr. Haruka) ・All the staff are kind and if there’s something I don’t understand, they’ll let me know right away, which has made my daily work easier. (Mr. Ryo) ・I was very nervous as I was working late on the first day of the introduction, but when I had any questions, they immediately rushed to the reception and kindly explained to me, which was reassuring. (Mr. Ayano) ・Easy to contact and quick to respond to inquiries during and after installation. (Mr. Eri) ・ All of Shiji’s staff have experience in hotel operations, so I was impressed by their thoughtful
suggestions, taking into account speed and efficiency on site! (Mr. Ryoko) ・Even with my poor explanations, I was able to understand my questions, so the interaction was smooth! They were quick to make suggestions and add features in line with the functionality we were looking for. (Mr. Minami) ・From the time of training, he kindly listened to my requests and taught me until I understood them. Even after introducing the “Shiji Enterprise Platform,” support was handled smoothly, and in particular, the remote function, which allows you to provide guidance while checking your own computer screen, is very easy to understand. (Mr. Kana) ・ Everyone at Shiji made various suggestions and improvements from the hotel staff’s perspective, and we were able to start operations with less anxiety from the first day of
implementation. (Mr. Ibuki) ・They responded kindly to every request, no matter how trivial. I also found it very reassuring that everyone at Shiji had operational experience. (Mr. Matsumoto) ▪️ Thank you message from Kiyoshi Sasamine, Japan Branch Manager of Shiji Japan Co., Ltd. Hotel K5 installed our Infrasys POS and Shiji Enterprise Platform PMS in October 2024. We would like to thank you for using our system, which is the backbone of hotel management. We would also like to thank the hotel team for sharing their experience with the product in the form of feedback. Our entire team will continue to support the management of the hotel wholeheartedly. ▪️ About Shiji software solutions and support operations The PMS provided by Shiji is called a “new generation PMS.” It enables seamless integration of hotel systems and enables a guest-centered approach to the guest experience, which is the trend of the future. Integration with systems provided by other vendors is also easily achieved. Features of “Shiji Enterprise Platform” ・Since the system is built as an open API platform, it can manage hotels across multiple areas of global or local hotel chains. ・You can easily build a management system according to region or brand based on standard settings. ・By centrally managing information about guests and understanding guest behavior and preferences, it is possible to create a personalized guest experience. ・There is no need to worry about server installation or management as it is a “True Cloud”-based system built from scratch for next-generation cloud use. Store and manage data safely and securely via AWS. Support From proposal to implementation and operation, people with experience in the hotel field provide support from an on-site perspective. The help desk is open 365 days a year, with native Japanese staff providing support in both Japanese and English. Shiji’s support system has also received high praise from customers. ▪️ About Shiji Shiji provides software solutions and support services to companies in the
hospitality, foodservice, retail, and entertainment industries, including hospitality technology platforms, hotel property management solutions, restaurant and retail systems, payment systems, data management, and online distribution. A global technology company. Founded in 1998 as a hotel network solutions provider, Shiji today has more than 80 subsidiaries in more than 31 countries, more than 5,000 employees worldwide, and operates more than 91,000 hotels and 200,000 restaurants. , serving over 600,000 retail stores. Click here for details. https://www.shijigroup.com/ ▪️ About Shiji Japan Co., Ltd. Established in 2018 as Shiji’s Japanese subsidiary. We provide software solutions and support services mainly to customers in the hospitality industry, including global companies and
domestically-owned hotel groups. We also put a lot of effort into our support system, with staff with experience working in the hotel field providing support from a front-line perspective, from proposal to implementation to operation.In addition, the help desk is open 365 days a year and is available in English and Japanese, with native Japanese speakers available. Our staff will assist you. Company name: Shiji Japan Co., Ltd. Japan Branch Manager: Kiyoshi Sasamine Head Office: Ueno TH Building 3rd Floor B, 3-39-10 Yushima, Bunkyo-ku, Tokyo 113-0034 Business: Hospitality, food service, retail and entertainment industry Providing software solutions and services to rising companies Established: July 2018 Capital: 83 million yen URL: https://japan.shijigroup.com/
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